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Terms & Conditions

TUZO Program TERMS AND CONDITIONS

IMPORTANT:TUZO is owned and operated by Galileo. We ask that you read this Member Agreement (this "Agreement") carefully before registering as a member of the TUZO Program (the "Program"). This Agreement explains the terms and conditions governing membership in the Program and it is your responsibility to read and understand them. By enrolling as a member of the Program (a "Member") you agree to be bound by this Agreement. Participation in the Program and its benefits are offered at the discretion of Galileo. Galileo reserves the right to change this Agreement, in whole or in part, at any time and without notice. It is your responsibility to check the TUZO website regularly to determine whether this Agreement has been modified. Your continued membership in the Program constitutes your agreement to all such terms, conditions, modifications, updates or notices.

Eligibility

  1. You must be aged 18 or more and be a valid user of Galileo services and have a valid PCC and Sign-on code.
  2. The Program is available via the Website: http://www.travelporttanzania.com/tuzo. You must have Internet access and an email address to be eligible to receive updates of the programs. Galileo is not responsible for your inability to connect to the Internet, log onto the TUZO Website or access your TUZO Account.
  3. There is no legal entitlement to join the TUZO Program and Galileo reserves the right to reject applications without giving reasons.

Privacy Policy

Galileo recognizes the importance of protecting your privacy. We also recognize that when you choose to provide information about yourself, you trust us to act in a responsible manner. We believe this information should only be used to help us provide our Members with better service.

Accrual of TUZO Points

1.

 

Once you have registered TUZO Points accrual will be awarded for bookings made beginning from November 2011 onwards and not before that.

2.

 

TUZO Points is the rewards measurement unit of the TUZO Program. As a Member, you will have the opportunity to earn TUZO Points only by booking air segments through Galileo Desktop and Travel port SMART Point Apps.

3.

TUZO Points will be credited based on monthly assessment of Galileo Host generated reports on qualifying active air segments booked by you as a registered Member of the Program. No points are credited for cancelled, waitlist or passive air segments. Only air segments that qualify as "Net Active Segments" under the Galileo subscriber agreement to which your employer is a party and pursuant to which air segments are booked by you may constitute "qualifying active air segments" as aforesaid, subject to other applicable terms and conditions.

4.

Galileo reserves the right to modify the TUZO Points earning/crediting procedures at any time without prior notice.

5

If your employer do not allow the participation; Galileo has the right to discontinue your membership and the points will be forfeited.

6.

You will not be awarded TUZO Points by making changes or additions to an existing booking initiated by any other person

7.

Galileo reserves the right to invalidate TUZO Points posted to your Member Account upon notice if you do not fulfill any of your obligations under these terms and conditions.

8.

Once you fulfill all applicable requirements, the designated number of TUZO Points specified will be credited to your Member Account. In some cases, there may be some delay in the crediting of TUZO Points to your Member Account. For example, delays may be caused by delaysin system reports, technical difficulties, or otherwiseand Galileo shall not have any liability as a result.

Account Access and Password

1.

You must be logged into www.travelporttanzania.com/tuzo, using your username and password, in order to access your Member Account. You may check your account status and recent earning history at any time.

2.

Galileo is entitled to act on instructions received under your password. For security purposes, it is recommended that you memorize your password, and do not write it down. You are responsible for maintaining the confidentiality of your username, password, Sign-on code and account information. Galileo is not responsible for any credits or debits made to your Member Account or for any loss you may incur as a result of any unauthorized person using your username, password or other account information. If you forgot your username,passwordor Sign-on code, please contact tuzoadmin@travelporttanzania.com.

3.

You agree to provide correct and accurate personal identifying information including any identification used to access Galileo services and keep all your Member Account information accurate and up to date.

 

Redemption of TUZO Points:

  1. Member must redeem every month; even if you don’t want to collect your vouchers at that time; this is for fund allocation. Points can be accumulated for three months only and all Shopping Vouchers should be collected before end of following coming quarter in each calendar year (i.e. jan-march vouchers must be collected before 15th April and Oct-Dec vouchers must be collected before 15th January).Failure to redeem on monthly bases will mean that the points/award will be forfeited.
  2. Accrued TUZO Points may be redeemed for selected prizes ("Shopping Vouchers") only by you, provided that your employer has agreed to allow your individual participation in the Program. TUZO Points accrued in your Member Account can be redeemed for Shopping Vouchers, provided that your account contains the minimum number of TUZO Points required for redemption of the requested Shopping Vouchers but subject to availability.
  3. Redemption requests must be initiated by simply log into www.travelporttanzania.com/tuzoon a regular basis to check allocated and accumulated points.  If you wish to pool points for redemption, select shopping cart and shop.

Although Galileo will, where possible, provide an estimated time and process for fulfillment of your redemption request, Galileo does not guarantee delivery within the estimated time, and shall not be held responsible for any failure to deliver a Reward within the time designated.

  1. Galileo will not be responsible for late shopping, damaged, incorrect or defective merchandise or returns or for missing Shopping Vouchers or merchandise. Shopping Vouchers are provided by third party suppliers ("Suppliers") the redemption of which may be subject to terms and conditions imposed by such Suppliers.
  2. Once you redeem TUZO Points for Shopping Vouchers, the appropriate number of TUZO Points will be deducted from your Member Account. Under no circumstances will Shopping Vouchers be refunded or exchanged for cash. Nor will TUZO Points be restored to your Member Account once you claim a Shopping Voucher. All redemptions are final.
  3.  TUZO Points are immediately void and irredeemable in the event Galileo ceases to do business or is sold, assigned, declared bankrupt or a receiver is put in place.
  4. TUZO Points are void where prohibited by law.
  5. The number of TUZO Points redeemable Shopping Vouchers in a time may be limited. If a redemption request is made for that is no longer available you will be advised via email and asked to select another available Shopping Voucher.
  6.  Galileo reserves the right to audit any registered TUZO account for compliance with the terms and conditions of the Program, with or without notice to the Member. In the event the audit reveals discrepancies or violations, the Member will not be able to redeem any Shopping Voucher until such discrepancies or violations have been reviewed and corrected by Galileo.

 Expiration

TUZO Points expire according to the rules listed below. Expired TUZO Points will be deducted from your Member Account. No refunds, credits or extensions will be given for TUZO Points that have expired.

 

  • TUZO Points are eligible for redemption beginning 5 days from the date they are credited to your Member Account.
  • Member must redeem every month; even if you don’t want to collect your vouchers at that time; this is for fund allocation. Points can be accumulated for three months only and all Shopping Vouchers should be collected before end of following coming quarter in each calendar year (i.e. jan-march vouchers must be collected before 15th April and Oct-Dec vouchers must be collected before 15th Jan). Failure to do so will mean that the points/shopping vouchers will be lost.

All TUZO Points must be used by end of each Quarter of each calendar year. Points accumulated for the PAST QUARTER in each calendar year will not be carried over into the following QUARTER in each calendar year.

 

Non-Transferability

TUZO Points do not constitute property, and are not transferable: (i) upon death, (ii) as part of a domestic relations matter (iii) change of employer or (iv) otherwise by operation of law.

 

Termination or Changes to the Program

  1. Galileo reserves the right to terminate the Program at any time, for whatever reason with 45 days notice. This means you will have 45 days from the date of notice to accumulate and redeem TUZO Points in your Member Account before the Program terminates.
  2. Notification of Program termination will be posted on the TUZO Website. Galileo has no responsibility to notify you of Program terminationin any other way.
  3. Galileo may at any time and without notice suspend or disable the TUZO Website for maintenance or upgrades. Galileo will not be responsible for Members' inability to redeem or earn TUZO Points for the period that the TUZO Website is suspended or disabled.

 

Termination of Membership

  1. You may terminate membership in the Program at any time and termination is effective upon submitting a termination request via email to tuzoadmin@travelporttanzania.com  and your receiving confirmation of termination from Program administrator. TUZO Points accumulated but not redeemed by you up to the date of termination will be forfeited. You may not accrue or redeem TUZO Points after the date of termination.
  2. Galileo reserves the right, in its sole discretion, to terminate your membership in the Program at any time, with 30 days notice. Upon termination, your right to accrue and redeem TUZO Points shall immediately be cancelled. Any and all TUZO Points accumulated but not redeemed up to the date of termination will be forfeited. 
  3. Galileo reserves the right, in its sole discretion and in addition to any other rights and remedies it may have under this Agreement, at law or in equity, to terminate your membership in the Program at any time without notice, if (i) you are found to have falsely created bookings for the purpose ofearning TUZO Points, (ii) you are, in Galileo's opinion, abusing the Program, or (iii) you are in breach of any of the provisions of this Agreement. Galileo may in addition cancel any redemption requests by you.
  4. Membership in the Program is subject to this Agreement. Any failure to comply with this Agreement may result in termination of your membership. Membership in the Program terminates immediately upon the Member's death.
  5. If at any time, you do not acceptany terms or conditions of this Agreement, or become dissatisfied with the TUZO Program; your sole remedy is to terminate your participation and membership in the Program.

 

 

Notification of Changes
If we decide to make changes to this Agreement, we will post those changes on the TUZO Website at: http://www.travelporttanzania.com/tuzo. You have a continuing obligation to check our Website on a regular basis for all changes tothis Agreement

 

Disclaimer of Warranties
THE TUZO PROGRAM IS BEING PROVIDED "AS IS" WITH NO EXPRESS OR IMPLIED WARRANTY OR CONDITION. TO THE MAXIMUM EXTENT PERMITTED BY LAW, GALILEO EXCLUDES ALL CONDITIONS, REPRESENTATIONS, WARRANTIES AND OTHER TERMS WHICH MIGHT OTHERWISE BE IMPLIED INTO OR INCORPORATED INTO THIS AGREEMENT, WHETHER BY STATUTE, COMMON LAW OR OTHERWISE, WITH RESPECT TO THE PROGRAMAND ANY REWARDS, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES AND TERMS AS TO MERCHANTABILITY, SATISFACTORY QUALITY, NON-INFRINGEMENT AND FITNESS FOR ANY PARTICULAR PURPOSE AND IMPLIED WARRANTIES AND TERMS ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE.

 

GALILEO DOES NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE QUALITY OF, OR ACCURACY OF ADVERTISEMENTS OR PROMOTIONS FOR ANY SHOPPING VOUCHERS OR MERCHANDISE, PRODUCTS, OR SERVICES OFFERED OR PROVIDED BY OFFER PARTNERS OR SUPPLIERS IN CONJUNCTION WITH THE PROGRAM NOR DOES IT ASSUME ANY RESPONSIBILITY FOR INFRINGEMENT OF THIRD PARTY INTELLECTUAL PROPERTY RIGHTS ARISING THEREFROM, OR ANY FRAUD OR OTHER CRIME FACILITAED THEREBY.

IN ADDITION, ALTHOUGH GALILEO INTENDS TO TAKE REASONABLE STEPS TO PREVENT THE INTRODUCTION OF VIRUSES OR OTHER DESTRUCTIVE MATERIALS TO THE TUZO WEBSITE, GALILEO DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS THAT THIS SITE IS FREE OF VIRUSES, TROJAN HORSES, WORMS, TIME BOMBS, CANCELBOTS OR OTHER DESTRUCTIVE MATERIALS. IN ADDITION, GALILEO DOES NOT WARRANT THAT ACCESS TO THIS SITE WILL BE UNINTERRUPTED OR ERROR-FREE, AND GALILEO SHALL HAVE NO RESPONSIBILITY FOR ANY LOSS OR DAMAGE CAUSED BY YOUR ACCESS OR INABILITY TO ACCESS THIS SITE.

YOU ACKNOWLEDGE THAT YOU HAVE NOT RELIED UPON ANY REPRESENTATION, WARRANTY OR OTHER ASSURANCE, WRITTEN OR ORAL, GIVEN OR MADE BY OR ON BEHALF OF GALILEO PRIOR TO THIS AGREEMENT AND YOU WAIVE ALL REMEDIES WHICH, BUT FOR THIS PROVISION, MIGHT OTHERWISE BE AVAILABLE TO YOU IN RESPECT OF SUCH REPRESENTATION, WARRANTY OR OTHER ASSURANCE.

 

Limitation of Liability
IN NO EVENT WILL ANY OTHER COMPANY WITH WHICH GALILEO  HAS A CORPORATE PARTNERING RELATIONSHIP, INCLUDING WITHOUT LIMITATION, CO-BRANDING, CO-MARKETING, JOINT DEVELOPMENT, AN OFFER PARTNER RELATIONSHIP, AN AFFILIATE OR A SUPPLIER RELATIONSHIP (EACH A "CORPORATE PARTICIPANT") BE LIABLE TO YOU FOR NON-PERFORMANCE OF GALILEO OBLIGATIONS. YOU AGREE NOT TO SUE ANY CORPORATE PARTICIPANT FOR NON-PERFORMANCE BY GALILEO.

GALILEO SHALL NOT BE LIABLE FOR ANY DAMAGES, CLAIMS OR LOSSES INCURRED (INCLUDING WITHOUT LIMITATION COMPENSATORY, PECUNIARY, INCIDENTAL, DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES (INCLUDING ANY DAMAGES FOR LOSS OF INCOME OR PROFITS), HOWEVER CAUSED AND WHETHER ARISING BY STATUTE, COMMON LAW OR OTHERWISE IN CONNECTION WITH: (I) THE PROGRAM; (II) ANY FAILURE, DELAY, OR DECISION BY GALILEO IN ADMINISTERING THE PROGRAM, INCLUDING RESPONDING TO CUSTOMER INQUIRIES OR RESOLVING DISPUTES; (III) THE USE OR INABILITY TO USE THIS WEBSITE OR THE INFORMATION CONTAINED ON THIS SITE; OR (IV) THE PURCHASE OR USE OF ANY MERCHANDISE, PRODUCTS, OR SERVICES OF OFFER PARTNERS OR SUPPLIERS, EVEN IF GALILEO, OR REPRESENTATIVES THEREOF, ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, CLAIMS, OR LOSSES AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

GALILEO IS NOT RESPONSIBLE AND ASSUMES NO LIABILITY FOR CHANGES OR DISCONTINUANCES OF SERVICES OR MERCHANDISE FROM SUPPLIERS OR OFFER PARTNERS, WHICH MAY AFFECT PROMOTIONAL OFFERS, OR THE ACCRUAL OF GALILEOREWARD POINTS.

 

Disputes or Errors
All questions or disputes regarding the Program, including,without limitation, questions or disputes regarding eligibility for the Program, or the eligibility of TUZO Points for redemption, must be submitted via email within 60 days of the qualifying transaction, to tuzoadmin@travelporttanzania.com . Galileo shall resolve all and any disputes at its sole discretion. In the event that an error is made by Galileo, such error shall not constitute a breach of this Agreement, and your sole remedy shall be the credit of the disputed TUZO Points to your Member Account. All interpretations of this Agreement shall be at the sole discretion of Galileo.


Indemnification
You agree to indemnify and hold Galileo, its affiliates, officers, and employees harmless from any and all claims, demands, damages, and / or costs incurred in connection with any transaction or activity in which you engage in connection with the TUZO Program that violates local laws, rules or regulations.

Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws ofthe United Republic of Tanzania.You agree to submit to the exclusive jurisdiction of the courts of United Republic of Tanzania.

Miscellaneous

If anyprovision of this Agreement is found invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the other provisions contained herein will remain in full force and effect. Galileo's failure to insist upon or enforce strict performance of any provision of the Agreement shall not be construed as a waiver of any provision or right. Neither the Offer Partners nor the Suppliers shall have the ability to create any obligation on Galileo'sbehalf. This Agreement constitutes the entire agreement between you and Galileo and supersedes all prior understandings, agreements, communications and / or advertising with respect to the Program.